dealing with complexity of network equipment interfaces
The Main Goal
Our customer, Russian branch of Zyxel Communications, decided to refresh the user interface for home network equipment administration and to make it look more modern. This redesign had to preserve existing (and very rich) functionality, but also to enable majority of users to solve simple tasks related to router setup.
I was in charge of initial user research and finding the main concepts for interface, based on this research. I worked with the support of the team of analysts, organizing interviews, performing testing of the products and writing the reports.
Our work began with mere brief description of the idea to improve and refresh the user interface of Keenetic devices. We had to learn about the networks, routers and internet providers and identify possible ways of improvement, choosing the right tools and approaches for this seemingly complicated task. We tested the devices, interviewed domain experts and power users, googled and dig up Wikipedia articles, to summarize our findings in customer journey map and later in the interface design concept.